Legal
This policy explains when refunds may be available for Zerroday digital services, subscriptions and passes, and how to submit a request.
Last updated: 17 September 2026
You may request cancellation of a paid digital pass or subscription within 24 hours of purchase, provided the service has not been activated, used or materially consumed.
Cancellation requests after 24 hours are generally not accepted unless a qualifying issue applies under the Refund Policy (for example, duplicate payment or non-delivery).
To cancel, email feedback@zerroday.com with your registered email, transaction ID, and purchase details.
Refund review duration: 1–2 business days after we receive a complete request.
Refund mode: Approved refunds are returned to the original payment method (UPI, card, net banking, or wallet used at checkout).
Credit timeline: Typically 3–5 business days after refund initiation, depending on your bank or payment provider.
Zerroday aims to maintain a clear and fair refund and cancellation process for its digital services, subscriptions and passes. This policy should be read together with the Terms of Service.
Refund requests may qualify in cases such as the following:
The same customer was accidentally charged more than once for the same intended purchase.
Payment completed successfully but the purchased access or service was not provided.
The customer requests cancellation within 24 hours of purchase and the purchased service, pass or subscription has not been activated, used or consumed.
A technical issue caused by Zerroday materially prevents access to or use of the purchased service; the customer has contacted support; and the issue cannot reasonably be resolved.
Refund eligibility is assessed on a case-by-case basis against this policy. Dissatisfaction alone does not automatically qualify for a refund.
Refunds will generally not be provided for:
Zerroday does not guarantee trading outcomes. Losses or outcomes arising from a user's independent real-money trading activity outside Zerroday do not constitute grounds for a refund.
A service may be considered used or activated when access has been granted and the customer has activated or consumed the purchased pass, subscription, premium feature or other paid entitlement, as applicable to that product.
Email your request to feedback@zerroday.com and include:
For general support related to your purchase, you may also contact feedback@zerroday.com.
Zerroday generally reviews refund requests within 1–2 business days.
If approved, refunds will be initiated to the original payment method. After initiation, the time required for the amount to reflect depends on the payment gateway, bank or payment provider and may take several business days — typically 3–5 business days, subject to the customer's bank or payment provider.
Zerroday does not guarantee a specific date on which funds will appear in your account.
Refunds will ordinarily be returned to the original payment method used for the transaction.
Zerroday does not charge a separate fee for processing an eligible refund. Any timelines or charges imposed independently by a bank or payment provider are outside Zerroday's control.
Where a refund is approved for a discounted or promotional purchase, the refund will be based on the actual amount paid, subject to this policy.
Zerroday may reject refund requests that are fraudulent, abusive, duplicative or otherwise inconsistent with this policy, subject to applicable law.
Nothing in this policy is intended to limit any mandatory consumer rights available under applicable law.
Zerroday may update this policy from time to time. The latest version and revision date will be displayed on this page.
For refund requests or questions about this policy:
feedback@zerroday.com